Talent Operations Lead*

Company Name:
The Account Executive is responsible for developing and maintaining the business partnership with the decision maker and all other key customer personnel. This includes retention and customer satisfaction as well as ensuring the execution of the covenants of the pharmacy agreements in collaboration with Division Management and Omnicare's Account Management Department.
Develop and maintain the business partnership with the decision maker and all other key customer personnel.
Serve as the single point of contact and manager of customer relationships.
Optimize customer experience by partnering with other Omnicare resources to fulfill customer needs.
Understand and be able to articulate Omnicare programs and service offerings
Drive customer utilization of key programs and maximize service opportunities which best serve customer needs.
Pro-actively manage contract negotiations and secure contract renewals in collaboration with appropriate divisional leadership
Coordinate and conduct Executive Reviews and other customer meetings as applicable and upon request.
Provide routine customer updates and report issues/problems timely to Customer Service Manager and other division management as necessary, including issue resolution.
Ensure regular on-going communication with customers to provide updates, optimize Omnicare services and discuss key customer issues.
Leverage existing customer relationships to promote and drive organic growth as well as new business.
Attend customer meetings as requested or needed.
Represent Omnicare at customer or industry related events when appropriate.
Coordinate plans for new facility start-ups.
Conduct or coordinate training as necessary to roll out new programs / services.
Collaborate with Division and local pharmacy management and Omnicare's Account Management Department to prioritize, implement and monitor key initiatives based on their respective goals and objectives.
Participate in retention activities, including, but not limited to deep dives and calendar calls.
Collaborate with appropriate Omnicare staff to develop, implement and evaluate appropriate follow-up to customer satisfaction survey results.
Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines, and ensure staff adherence.
Demonstrate Omnicare's Core Values.
Minimum (Required): _(must be met in order to perform the job at the required level)_
Proven track record in customer service, account management, or related experience.
Excellent verbal and written communication skills.
Strong problem solving and facilitation skills.
Ability to travel up to 75% of time, including overnight travel. If driving must maintain a valid driver's license and be able to provide proof of insurance.
Demonstrate excellent time management skills including planning and adherence to an established schedule.
Proficient in Microsoft Office to include Word, Excel and PowerPoint.
Ability to learn and apply job related healthcare and other software.
Ability to negotiate and influence.
Ability to work independently and be self motivated.
Professional licensure current and in good standing, where applicable.
High school diploma required.
Preferred: _(if above and beyond the minimum required)_
Four year degree in business or industry related field or comparable work experience.
Long Term Care Industry experience preferred.
Familiarity with pharmacy operations and processes.
Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
Work Environment: Work in a climate-controlled, smoke-free internal environment.
Equal Opportunity Employer: Omnicare is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, and veteran status or any other status protected by federal, state or local law. Omnicare is an Equal Employment Opportunity and Affirmative Action Employer.
Date: 2014-03-27
Country: US
State: MO
City: Florissant
Postal Code: 63031
Category: Consulting
Job Type: Regular Full-Time

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